Ron Perry A19 Test & Tune Ltd Breakdown Recovery
A19 Services Southbound, Elwick,
Hartlepool, Cleveland TS27 3HH

Telephone: 01740 644223

Customer Breakdown Testimonials

Please can you pass on our thanks and appreciation for both of your representatives who attended our broken down Vauxhall Vectra on the A19 yesterday. The recovery driver who took us to Ripon was both helpful and courteous along with being understanding towards my 2 small children who were upset at not getting to the Redcar coast. Please pass on my thanks as his whole demeanour made a bad situation more bearable for all concerned. Thank you.

Adrian L from Ripon

I have to write to you to congratulate you and your breakdown staff for a level of service which can only be described as exemplary. My wife and I are both senior citizens and we found the service to be unbelievably helpful, courteous and efficient and to thank you very much. It would also be remiss of me not to also congratulate your office receptionists and co-ordinators who are also fantastic.

Michael C from Pudsey

To the crew at Ron Perry’s - A little note to say a big thank you for coming to my rescue on Christmas eve, and towing my Fiat Bravo to Loftus. Hopefully my new car will be more reliable than the last!


We were towed from Hartlepool to Devon and from past experience of being towed anywhere, we were not looking forward to this journey, especially with two children and a baby. The journey is bad enough when you have the comforts of your own vehicle!

We were very pleasantly surprised that our journey went so smoothly. The driver was very friendly, very good, and courteous to us and the children. He was also an excellent driver and nothing was too much trouble for him. He is an asset to your company and his customer service was second to none.

Please pass on our regards to him and if we ever see him in Hartlepool again we will buy him a drink or two.

Thank you once and again for your help and assistance, it was greatly appreciated.

Mr and Mrs W from Paignton

I had reason to require your garage to help me last week. I had regrettably put diesel fuel in my petrol driven Fiat Punto.

Your employees, both the mechanic and the recovery driver went out of their way to help me. After 3 hours they finally got my car working.

Both were extremely helpful and supportive and went the extra mile to demonstrate their care and customer service.

They are both a credit to your company and an asset to your business. Please would you thank them once again on my behalf.

Bill B from Derby

I would like to thank the gentleman from Ron Perry the breakdown firm who was fast, efficient and helpful and made me feel safe when my car broke down in a difficult situation. Thank you.

Olive from Stockton-on-Tees

Dear Sir,

I had reason to call into your office with seized up windscreen wipers on my car. This is just to say a big thank you to you and your staff. Your attitude to customers, the politeness of your staff and the speed in which I was returned home was a delight. Nice cup of coffee too. Many thanks.

Sheila & Malcolm from unknown

I would like to thank you for the service I received when I had problems with my car at Newton Bewley.

Everyone involved couldn’t have been more helpful and pleasant to deal with. I was also very surprised at the speed of the response from the initial time of my call. Thank you, again, I am only sorry it has taken so long for me to write to you.

Jenny C from Chesterfield

My car broke down at the Blue Bell roundabout in Middlesbrough and I want to say a big thank you for the service I received. This is the second time your service has come to my assistance and both times your operatives have treated me excellently, arriving quickly and explaining everything politely and efficiently, and helpfully. My sincere thanks.

June V from Middlesbrough

I am writing to say thank you very much for the service I received over the weekend from your company. I was recovered home from my mothers address in the north east to my home in Essex.

The service was excellent and speedy, a stressful time was made so much more bearable by your staff.

So once again, thank you and pass on my regards to the members of staff involved.

Yours faithfully.

Wendy D from Essex

My car, my wife and I were transported home by your company on behalf of the RAC.

The service was prompt and efficient but the main purpose of this letter is to praise the driver. He was most polite, friendly, obliging and a very good driver with whom we felt completely safe.

These days this sort of service is all too rare – bravo. Thank you.

Captain Russell G from Surrey

This letter is somewhat belated but it is to say how much we appreciated the help we received following a collision in which we were involved in Middlesbrough.

The recovery driver was most thoughtful, courteous and kind and did all he could do to help us (this was especially meaningful as my husband is badly disabled). It was a pleasure to be his passengers and his driving was excellent. Thank you,

Mrs R from South Shields

To the gentleman on the reception desk, I would like to express my thanks for your help on that day. I was travelling from Sunderland to Newark when I had a blowout on my trailer. I then fitted the spare which went down! I was in a real mess but thanks to your telephone call (to A66 tyres, who were also most helpful) I was able to get a replacement tyre, my spare fixed and get on my way again! I managed to get home with no further problems thanks to you.

Thanks again for your help,

Andrew C from Sunderland

Last night one of your drivers picked up my son from an accident he had in his car. I am just sending this email to say how pleased I was with the service you provided, the gentleman was outstanding and I am so grateful for all he did. Thank you.

Lisa R from Middlesbrough

I cannot speak highly enough of your recovery service, many thanks for towing me home in a prompt, efficient and courteous manner.

Mrs Fiona W from Newcastle